If you wish to return your item to Construction Site Supplies, you can do so by following the below.
1. Request a Collection via CSS Customer Services
Contact our Customer Services team on 0203 034 1066 who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.
If you are returning the item under your 14 day right to cancel, then a collection charge will be applied:
- Products < 30kg: £6.50
- Products > 30kg: £30
If you are not at home when we try to collect, we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
2. Post back the item to the CSS warehouse
Please note your Order number and enclose with your goods. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse.
Please return items to:CSS, Unit 14, Gallymead road, Colnbrook, SL3 0EN