Shipping & Returns

Shipping & Return Policy for CSS Trading Group Ltd as Construction Site Supplies Ltd

Last Updated: 10/11/2023

Shipping Policy:

1. Processing Time:

Standard stock orders are typically processed within 3-5 business days, excluding weekends and holidays.

Non-Stock or special items may require additional processing time.

2. Shipping Methods:

We offer standard and expedited shipping options.

Shipping costs and estimated delivery times will be calculated at checkout. Below are the estimate shipping rates:

• Orders =< 10 Kg: £6.50
• Orders =< 30 Kg: £9.99
• Pickup: £1.99

Note: The shipping costs for products weighing over 30 Kg differ, please contact us for the shipping rates.

3. Shipping Regions:

We currently ship to United Kingdom of Great Britain and Northern Ireland.

4. Order Tracking:

Once your order is shipped, you will receive a tracking number via email.

You can track your order through the carrier's website.

5. Shipping Delays:

While we strive to meet the estimated delivery times, unforeseen circumstances or carrier delays may occur. We appreciate your understanding in such situations.

Returns and Exchanges Policy:

1. Return Eligibility:

You may be eligible to return a product within 14 days of the purchase date. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Non-Eligible Items: The following items are not eligible for return:

• Perishable goods.
• Personalized or customized products.

2. Return Period:

You have 14 days from the date of delivery to initiate a return.

3. Return Process:

To initiate a return, please contact our customer service team at web@cssgroup.co.uk with your order number and reason for return.

Our team will provide you with instructions on how to return the item.

4. Refund or Exchange:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds will be processed to the original method of payment.

Note: We do not issue refunds for non-returnable items as mentioned above.

Exchanges will be processed, and the replacement item will be shipped once the return is approved.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 14 days of receiving the order. We will arrange for a replacement or issue a refund.

7. Restocking Fee:

A restocking fee may apply for returns that do not meet the specified criteria or are not due to defects or errors on our part.

Changes to the Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Shipping & Returns policy, please contact us at web@cssgroup.co.uk.